Services & Implementation

Whether you want us to work with you throughout your meeting’s lifecycle or you’re comfortable doing it all yourself, we offer a range of support and implementation options.

Project Management

Don’t leave anything to chance. Our project management experts are ready to help.

Black icon displaying two dialogue bubbles with a question mark.

Full-time assistance

Our project management team will guide and assist you from the very beginning to the very end of your meeting, providing support and advice on best practices during setup and meeting preparation.

Simple icon representing a flowchart or process diagram with three rectangles connected by lines and dots at the junctions.

Timeline management

Your project manager will introduce you to your project timeline. All contract deliverables, due dates, tasks, and responsibilities are included in the timeline, which will be the roadmap for the entire project.

Black icon representing two arrows forming a circle.

Weekly project updates

We’ll provide access to our internal project management tool, where you can see the entire meeting timeline, including tasks assigned to you. We’ll also share weekly automated reports and task notifications.

Black icon consisting of three horizontal bars with arrows on both sides pointing towards the center bar.

Clear escalation

To manage escalation, we have a clear workflow and decision-making process to solve problems quickly and efficiently.

Woman sitting on her desk and writing on a notepad with a laptop open.

Training

We will train you to become a cOASIS pro! We’ll provide access to our training portal, weekly training sessions, and webinars, as well as a knowledge base and how-to videos. If you need further training, we also provide specialized refresher sessions.

Technical Support

With offices in Europe and United States, our technical support team is available for you 24/7. All technical support members receive ongoing training on our solutions and services.

This commitment to training lets us serve you with rapid, high-quality support assistance. We can connect via phone, e-mail, and chat.

White icon displaying a headset with a blue background.

24/7 Customer support

White telephone icon with blue background.

Phone support

White envelope icon on blue background.

E-mail support

White dialog bubble icon with blue background.

Chat support

End User Support

We support your meeting participants and attendees 24/7.

Small black icon consisting on four squares of different sizes.

Dashboards for all Meeting Components

Build charts and tables to quickly visualize critical metrics in content development and management.

Small black icon of a digital file with a chart on it.

Multiple View Options

Our easy-to-use tool can pull reports on any data field collected in the system.

Small black icon representing settings.

Segmented Results

Order, filter, sort and group event data based on your requirements.

Small black icon representing a Word document file.

Custom Reports

View, save, and export your reports in multiple file formats, including Word, Excel, CSV, and HTML.

Submitters support

Reviewers support

Speakers support

Committee members support

Streamlined Information Sharing

Virtual meeting platforms facilitate real-time document sharing, resulting in faster decision-making and smoother workflows.

Previous
Next
Close up of a woman typing on a laptop.

Implementation Options

Would you like us to personally guide and assist you with your meeting planning? Would you like us to handle configurations, or are you comfortable doing it all yourself? It’s up to you. Your needs are unique, and so are our solutions.

Full assistance

CTI performs setup and meeting configurations, including sending the notifications.

Partial assistance

CTI performs the initial setup. From there, you set up and send your own notifications as well as update instructional information.

Self-service

You do everything by yourself. We provide technical support.

How can we help you achieve your goals?

Tell us more about your events and needs.

Chicago

500 North Michigan Avenue,
Suite 800 Chicago, IL 60611, USA

Vienna

Nußdorfer Strasse 20/22
1090 Vienna, Austria

Northfield

1700 Cannon Road
Northfield, MN 55057, USA

Johnstown

1001 Broad Street, Suite 130
Johnstown, PA 15906, USA

How can we help you?

Reach out to us in the nearest office.