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Job summary
The Project Manager is responsible for the successful delivery of customer projects and customer success. The most important aspect of this position is providing superior customer service while ensuring projects are delivered on time, within scope and at the highest quality.

Job description
Quality Service
• Deliver to our clients the highest quality service and help our the clients succeed
• Understand the need of the clients and consult how to best achieve the expected result
• Conduct setup and configuration meetings and deliver within scope of contract
• Grow account on a yearly base and customer satisfaction
• Ensure the products and services delivered are error free
Project Management
• Manage complex and large Tier 1 accounts
• Manage timeline throughout the complete lifecycle of the meeting
• Manage accounts and lead Associate Project Managers assigned to the projects
• Maintains the project details within internal systems
• Continuously ensures the client is updated on project progress
Learning and Experience
• Continuously build project management and service skills
• Build a deep understanding of the products and services
• Increase knowledge related to the industry and the business of our clients
• Complete all available training and participate in ongoing training
Work as a Team
• Provide the same level of service to coworkers as our clients
• Ensure a backup is in place when you are not available
• Escalate to management team before a project is at risk
• Participate in open and honest communication

• Ambitious and positive thinking
• Driven by customer success
• Demonstrated excellent customer service
• A high school graduate, a college graduate preferred
• Project management experience or education a plus
• Travel of up to 10% may be required