For more than 35 years, CTI Meeting Technology has produced tools to cultivate and curate the content for STEMM (Science, Technology, Education, Mathematics and Medicine) conferences and congresses. Our clients for abstract and presentation management software and virtual meeting services include the world’s leading associations. The breakthroughs announced at our meetings help improve the health and happiness of millions around the globe.

We have offices in Chicago, IL, Northfield, MN, Johnstown, PA, and Vienna, Austria, where our teams of developers, project managers, infrastructure engineers, and configuration specialists provide cutting-edge technology and dedicated customer service to our clients and their meeting participants.

Why Work at CTI?

We are looking to expand our team with people who are dedicated to innovation, product excellence, and client success. CTI provides a competitive compensation package, excellent health benefits and a flexible, supportive working environment. We empower people to perform to the best of their ability with a can-do attitude in overcoming the ever-changing challenges of technology.

Equal Opportunity Employer

CTI is an equal opportunity employer. All qualified applicants will receive consideration for employment in open positions without regard to race, color, national origin, ancestry, religion, sex, pregnancy status, sexual orientation, marital status, parental status, citizenship, military status, veteran status, age, physical or mental disability, order of protection status, or any other protected characteristics as established by, and in accordance with, applicable federal, state or local law.

Please see below for a listing of our current openings at CTI Meeting Technology.


Career Opportunities

Client Support Associate

Reports To: Foundation Client Support Team Lead

Department: Client Services/Foundation

Company Information: CTI Meeting Technology (CTI) is based out of Chicago, Illinois with offices in Northfield, MN, Johnstown, PA and Vienna, Austria. CTI’s market-driven focus, along with its large customer base, have secured CTI as the market leader in abstract management for scientific, technical, and medical associations. Our goal is to help associations minimize administrative work, ensure that volunteers are satisfied, and allow staff to focus on a successful meeting and driving association revenue.

Job Summary:

The Client Support Associate provides customer facing phone and email support for CTI products ensuring timely resolution and a high degree of customer satisfaction. The Client Support Associate will provide first level support for less complex issues that can be resolved immediately, however, will also coordinate the escalation of more complex issues and track resolution back to the customer.

Client Support Associate

  • The Client Support Associate will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • Identify and escalate to management any patterns in support that could be a larger issue.
  • Ensure that all support tasks are logged at the end of each day and that all customers are contacted within one business day of reporting an issue.
  • Maintain ongoing tech support log, updating progress, tracking issue resolution and documenting results.
  • Update knowledge base with process changes and recommended solutions.
  • Develop interpersonal relationship with their technical peers for the application they support and related applications in order to ensure improved collaboration and satisfaction in support.
  • Work with other CTI groups, such as consultants and IT staff as appropriate to determine and resolve customer issues.
  • Identify and report both software bugs and customer suggestions.
  • Will obtain knowledge of commonly-used concepts, practices, and procedures within the abstract management field.
  • May be required to document customer configurations and process, as well as participate in ongoing departmental projects as directed by management.
  • Train and orient other staff members as needed.

Essential Duties:

Help Desk / Product Support – Provide first level phone and email support for CTI products ensuring timely resolution to customer issues with a strong focus on customer service. Familiarize yourself with customer configuration options to support scheduled client activities, acting as an agent for the CTI customer providing high quality customer service to the association customer base throughout various phases of the abstract management process.

Qualifications:

  • Minimum of one year help desk/customer support experience, preferably within a technology organization supporting web hosted applications.
  • Understanding of global association submission formats, industry standards, and guidelines, software validation concepts, and publishing best practices desirable.
  • Strong attention to detail skills are essential along with effective oral and written communication to internal and external audiences
  • Above-average problem-solving, analytical and listening skills.
  • Ability to work independently and in a team environment; strong organizational and interpersonal skills with a customer service focus; ability to work well under pressure.
  • Intermediate working knowledge of Microsoft applications, including Excel, Outlook and Word as well as a variety of internet browsers.
  • Familiarity with Web Technologies.
  • Basic HTML skills
  • Ability to learn and support new technologies.
  • May require weekend and evening hour support coverage.

Position Skill Description:

  • Job Knowledge - Individuals in this position learn to use professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Job Complexity - Individuals in this position work on diverse and sometimes complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Individuals exercise judgment in selecting methods, techniques and/or evaluation criteria for obtaining results.
  • Supervision - Individuals in this role may receive general instruction on day-to-day or routine work and receive detailed instructions on new assignments.
  • Experience - Typically 1 - 5 years of related work experience

Working Conditions:

May require weekend and evening hours

Minimal travel required (less than 5%)

Instructional Designer

Department: Product Management—Reporting to VP Content & Marketing

Company Information: CTI Meeting Technology (CTI) is based out of Chicago, Illinois with offices in Northfield, MN, Johnstown, PA and Vienna, Austria. CTI’s market-driven focus, along with its large customer base, have secured CTI as the market leader in abstract management for scientific, technical, and medical associations. Our goal is to help associations minimize administrative work, ensure that volunteers are satisfied, and allow staff to focus on a successful meeting and driving association revenue.

Job Summary: The Instructional Designer will lead efforts to develop, implement and maintain critical product knowledge and documented information regarding CTI’s product and technology offerings. The position will be responsible for delivering training sessions and materials for both internal and external teams of users. The Instructional Designer will maintain regular communication with internal Product and Development teams to enable up-to-date information and training resources, technologies, and tools.

Responsibilities:

  1. Instructional design, course development and delivery for CTI staff and clients. Skills needed:
    1. Create effective copy, instructional text, graphics, video, and GIFs
    2. Know how to connect with both client and client service personas
    3. Brainstorm creative and innovative instructional design strategies
  2. Provide vision and leadership in the integration of instructional technologies for online, hybrid and in-person programs. Skills and initiatives needed:
    1. Advanced understanding of all aspects of the cOASIS and cSLIDE systems from a user perspective
    2. Ability to build on Trainual Program to:
      1. Provide targeted teaching materials (e.g. Guides) for End Users, Client staff, and CS staff
      2. Update Guides with instructions/documentation for latest Releases
      3. Create and update How-To, FAQ, What’s New posts for Admin-linked WordPress; start process to align WordPress copy with Trainual once dashboards reach a more stable design
    3. Work with Client Services (CS), to develop a curriculum for weekly Client teaching sessions that complements but doesn’t necessarily replicate Trainual material (e.g. advanced training on Reports, Campaign configuration, .CSS in Planner and Campaign templates, etc.)
    4. Identify seminars or conferences to attend that will enhance expertise in client training and onboarding programs
  3. Operate as the key liaison between the Dev team and CS staff who have their own issues with the product or relay complaints and questions from clients. This role will be implemented as follows:
    1. Attend daily Product Development scrum meetings to learn about upcoming product releases to start the documentation process for later CS and client training;
    2. Through regular team meetings and individual contacts with CS, maintain a comprehensive list of product issues;
    3. From this list, and working with Product Development, identify:
      1. Issues that are related to bugs and help set priorities for which need to be fixed first
      2. Issues that call for immediate product development focus
      3. Issues that call for eventual product development and appropriate prioritization
      4. Issues that indicate the need for more training of staff and/or clients
  4. Identify ways to foster collaborative learning environments between CS, Development, and clients, and by growing the learning presence inside CTI. More specifically:
    1. Work with VP CS to develop interactive programs for periodic visits to Northfield.
    2. Work with Product Development to schedule a session during Developer Conferences to discuss CS and Client User feedback on recent system developments.
    3. Work with Sales to develop a User Group program that can be tested with local accounts, and then taken “on the road” to other important accounts.
    4. Participate in Showcases and User Group meetings as CTI’s primary training resource. Examples for participation can include:
      1. Leading a training and feedback breakout session;
      2. Providing support for a breakout hands-on session;
      3. Meeting client users to assess their satisfaction with CTI products, answer immediate questions, and follow-up later with answers that need more analysis.
    5. Consult with and solicit input from key clients for refinement of training materials and weekly sessions.
    6. Research and apply emerging technology and concepts to educational initiatives.

Requirements:

  • Advanced user of MS Word, Excel, PowerPoint, Adobe Acrobat;
  • Ability to write effective copy, instructional text, video scripts. Samples and a brief test will be part of the hiring process;
  • Experience with graphics and graphic tools (e.g. Adobe Photoshop, Illustrator, GIMP);
  • Experience with creating and editing instructional videos and GIFs;
  • BS or BA degree.

Added Consideration For:

  • Formal instructional design training;
  • Experience with instructional technology;
  • HTML, CSS programming;
  • MA degree.

To submit your application, please email careers@ctimeetingtech.com. Please include the title of the position in the subject line of your email.

COME JOIN THE CTI TEAM!


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