For more than 35 years, CTI Meeting Technology has produced tools to cultivate and curate the content for STEMM (Science, Technology, Education, Mathematics and Medicine) conferences and congresses. Our clients for abstract and presentation management software and virtual meeting services include the world’s leading associations. The breakthroughs announced at our meetings help improve the health and happiness of millions around the globe.

We have offices in Chicago, IL, Northfield, MN, Johnstown, PA, and Vienna, Austria, where our teams of developers, project managers, infrastructure engineers, and configuration specialists provide cutting-edge technology and dedicated customer service to our clients and their meeting participants.

Why Work at CTI?

We are looking to expand our team with people who are dedicated to innovation, product excellence, and client success. CTI provides a competitive compensation package, excellent health benefits and a flexible, supportive working environment. We empower people to perform to the best of their ability with a can-do attitude in overcoming the ever-changing challenges of technology.

Equal Opportunity Employer

CTI is an equal opportunity employer. All qualified applicants will receive consideration for employment in open positions without regard to race, color, national origin, ancestry, religion, sex, pregnancy status, sexual orientation, marital status, parental status, citizenship, military status, veteran status, age, physical or mental disability, order of protection status, or any other protected characteristics as established by, and in accordance with, applicable federal, state or local law.

Please see below for a listing of our current openings at CTI Meeting Technology.


Career Opportunities

Client Support Associate

Reports To: Foundation Client Support Team Lead

Department: Client Services/Foundation

Company Information: CTI Meeting Technology (CTI) is based out of Chicago, Illinois with offices in Northfield, MN, Johnstown, PA and Vienna, Austria. CTI’s market-driven focus, along with its large customer base, have secured CTI as the market leader in abstract management for scientific, technical, and medical associations. Our goal is to help associations minimize administrative work, ensure that volunteers are satisfied, and allow staff to focus on a successful meeting and driving association revenue.

Job Summary:

The Client Support Associate provides customer facing phone and email support for CTI products ensuring timely resolution and a high degree of customer satisfaction. The Client Support Associate will provide first level support for less complex issues that can be resolved immediately, however, will also coordinate the escalation of more complex issues and track resolution back to the customer.

Client Support Associate

  • The Client Support Associate will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • Identify and escalate to management any patterns in support that could be a larger issue.
  • Ensure that all support tasks are logged at the end of each day and that all customers are contacted within one business day of reporting an issue.
  • Maintain ongoing tech support log, updating progress, tracking issue resolution and documenting results.
  • Update knowledge base with process changes and recommended solutions.
  • Develop interpersonal relationship with their technical peers for the application they support and related applications in order to ensure improved collaboration and satisfaction in support.
  • Work with other CTI groups, such as consultants and IT staff as appropriate to determine and resolve customer issues.
  • Identify and report both software bugs and customer suggestions.
  • Will obtain knowledge of commonly-used concepts, practices, and procedures within the abstract management field.
  • May be required to document customer configurations and process, as well as participate in ongoing departmental projects as directed by management.
  • Train and orient other staff members as needed.

Essential Duties:

Help Desk / Product Support – Provide first level phone and email support for CTI products ensuring timely resolution to customer issues with a strong focus on customer service. Familiarize yourself with customer configuration options to support scheduled client activities, acting as an agent for the CTI customer providing high quality customer service to the association customer base throughout various phases of the abstract management process.

Qualifications:

  • Minimum of one year help desk/customer support experience, preferably within a technology organization supporting web hosted applications.
  • Understanding of global association submission formats, industry standards, and guidelines, software validation concepts, and publishing best practices desirable.
  • Strong attention to detail skills are essential along with effective oral and written communication to internal and external audiences
  • Above-average problem-solving, analytical and listening skills.
  • Ability to work independently and in a team environment; strong organizational and interpersonal skills with a customer service focus; ability to work well under pressure.
  • Intermediate working knowledge of Microsoft applications, including Excel, Outlook and Word as well as a variety of internet browsers.
  • Familiarity with Web Technologies.
  • Basic HTML skills
  • Ability to learn and support new technologies.
  • May require weekend and evening hour support coverage.

Position Skill Description:

  • Job Knowledge - Individuals in this position learn to use professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Job Complexity - Individuals in this position work on diverse and sometimes complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Individuals exercise judgment in selecting methods, techniques and/or evaluation criteria for obtaining results.
  • Supervision - Individuals in this role may receive general instruction on day-to-day or routine work and receive detailed instructions on new assignments.
  • Experience - Typically 1 - 5 years of related work experience

Working Conditions:

May require weekend and evening hours

Minimal travel required (less than 5%)

Project Manager

Company Information: CTI Meeting Technology (CTI) is based out of Chicago, Illinois with offices in Northfield, MN, Johnstown, PA and Vienna, Austria. CTI’s market-driven focus, along with its large customer base, have secured CTI as the market leader in abstract management for scientific, technical, and medical associations. Our goal is to help associations minimize administrative work, ensure that volunteers are satisfied, and allow staff to focus on a successful meeting and driving association revenue.

Job Summary: As a Project Manager, you will be a part of a Project Management Office (PMO) providing broad based governance and support across CTI Professional Service projects, supporting programs of work from inception through post implementation, as well as defining and enforcing process and best practices. This position adds value to the company by managing, planning, directing, and coordinating activities of all Client Projects to ensure that goals or objectives of the product processes are accomplished within prescribed time frame and funding parameters by performing the duties below.

  • Responsible for planning, execution, and day-to-day management of assigned projects, portions of a project, or ongoing support activities for multiple clients, and meeting the established scope, estimated costs, and timelines.
  • Regularly monitor and track progress, reporting against budget, timeline, scope, and business involvement on individual projects, and from a portfolio and compliance perspective.
  • Oversee the execution and completion of the site configuration to ensure the product will fully support the association’s electronic submission of abstracts, review, and session management process, expected output of publications and itineraries and advanced reporting needs.
  • Writes and approves client contract verbiage pertaining specifically to the project scope.
  • Analyzes change requests to determine the scope, added cost, and delivery schedule.
  • Communicates any requested changes or deviations from the contract through a change document to all applicable internal parties, thereby delivering final Client project on time, at cost, within specifications, and to the client’s quality specifications.
  • Manage and participate in the process of quality assurance of published output, including but not limited to configured modules, customer SharePoint sites, exports, and publications, for completeness and correctness in formatting and navigation. Write validation test scripts.
  • Maintain familiarity with and contribute to departmental standard operating procedures and work instructions.
  • Ensure future projects are planned for success as well as ensuring effective estimation, planning, and research practices are in place and used.
  • Tracks and monitors resource task completion, hour estimates vs. actuals, and project profitability levels.
  • Works with management and the PM team to make best use of resource time in consideration of company-wide deliverable schedules.
  • Obtain and oversee the services of outside vendors, printers, duplicators, mobile-app vendors, publishers, etc.
  • Updates internal teams regarding the status of the project and any upcoming needs.

Qualifications:

  • Bachelor’s degree desired and a minimum of three to five years Project/Client Management experience.
  • Ability to cope with changing priorities and multiple assignments.
  • Ability to negotiate acceptable solutions to complex problems across multiple business and/or technical areas.
  • Ability to work and communicate effectively with all levels of management.
  • Analytical approach to problem solving, with attention to detail.
  • Exceptional verbal, written, and presentation skill; strong planning and organizational skills.
  • Experience delivering dynamic web-based applications (preferred)
  • Experience in a consultative/customer facing role delivering projects.
  • Experience with project scheduling and budgeting.
  • Experienced in MS Office tools: Excel/Word/Access/PowerPoint/SharePoint.
  • High Quality Attention to Detail.
  • Travel of up to 10% may be required.

We offer great benefits, including:

  • Competitive base salary
  • Incentive opportunity
  • Health Insurance benefits
  • 401k with company match
  • Paid vacation, sick leave, and holidays
  • Training and development programs

Job Type: Full-time

Location: Northfield, MN office (currently virtual due to COVID)

To submit your application, please email careers@ctimeetingtech.com. Please include the title of the position in the subject line of your email.

COME JOIN THE CTI TEAM!


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