For more than 35 years, CTI Meeting Technology has produced tools to cultivate and curate the content for STEMM (Science, Technology, Education, Mathematics and Medicine) conferences and congresses. Our clients for abstract and presentation management software and virtual meeting services include the world’s leading associations. The breakthroughs announced at our meetings help improve the health and happiness of millions around the globe.

We have offices in Chicago, IL, Northfield, MN, Johnstown, PA, and Vienna, Austria, where our teams of developers, project managers, infrastructure engineers, and configuration specialists provide cutting-edge technology and dedicated customer service to our clients and their meeting participants.

Why Work at CTI?

We are looking to expand our team with people who are dedicated to innovation, product excellence, and client success. CTI provides a competitive compensation package, excellent health benefits and a flexible, supportive working environment. We empower people to perform to the best of their ability with a can-do attitude in overcoming the ever-changing challenges of technology.

Equal Opportunity Employer

CTI is an equal opportunity employer. All qualified applicants will receive consideration for employment in open positions without regard to race, color, national origin, ancestry, religion, sex, pregnancy status, sexual orientation, marital status, parental status, citizenship, military status, veteran status, age, physical or mental disability, order of protection status, or any other protected characteristics as established by, and in accordance with, applicable federal, state or local law.

Please see below for a listing of our current openings at CTI Meeting Technology.


Career Opportunities

Customer Service Team Lead (Open to Internal Candidates at this time)

Job Description: Foundation – Customer Service Team Lead

Company Information: CTI Meeting Technology (CTI) is based out of Chicago, Illinois with offices in Northfield, MN, Johnstown, PA and Vienna, Austria. CTI’s market-driven focus, along with its large customer base, have secured CTI as the market leader in abstract management for scientific, technical, and medical associations. Our goal is to help associations minimize administrative work, ensure that volunteers are satisfied, and allow staff to focus on a successful meeting and driving association revenue.

Job Summary: The Customer Service Team Lead acts as a team lead for the US and EU customer service team that provides phone, email, and online support for technical and non-technical service requests from customers. The Team Lead responds to and resolves escalated issues or unique and complex requests from customers. The Team Lead will continuously monitor daily workflow to ensure that correct procedures are followed as well as identify system and workflow improvements to enhance the team’s impact and efficiency. The Team Lead will additionally participate in direct response to technical support requests as well as project timeline tasks as volume requires.

  • Responsible for planning, execution and day-to-day management of technical support queue response schedules and project tasks.
  • Regularly monitor and track progress against task deadlines and customer support SLAs.
  • Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
  • Identify training gaps and work with management to design and implement prescribed coaching and development training
  • Create or recommend and implement work procedures that will enhance the organization and departmental service delivery, operating procedures, and standards
  • Responsible for planning and scheduling of support resources for standard office hours as well as for special or extended hours client support requests.
  • Identify and escalate customer support issues to the PM and Management teams to ensure timely resolution.
  • Maintain familiarity with and contribute to departmental standard operating procedures and work instructions.
  • Work with management and the PM team to make best use of resource time in consideration of company-wide deliverable schedules for assigned project support tasks.
  • Updates internal teams regarding the status of scheduled tasks and any upcoming needs.


Qualifications:

  • Bachelor’s degree desired or a minimum of three to five years Customer Service or related experience.
  • Experience with team scheduling and execution.
  • Positive and solution-oriented communication and coaching skills.
  • Exceptional verbal, written, and presentation skill; strong planning and organizational skills.
  • Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time.
  • Ability to cope with changing priorities and multiple assignments.
  • Create better modes of operations to make customer service easier for both team members and customers.
  • Ability to work and communicate effectively with a team and with all levels of management.
  • Analytical approach to problem solving, with attention to detail.
  • Experience delivering dynamic web-based applications (preferred)
  • Experienced in MS Office tools: Excel/Word/Access/PowerPoint/SharePoint.
  • Travel of up to 10% may be required.


We offer great benefits, including:

  • Competitive base salary
  • Health Insurance benefits
  • 401k with company match
  • Paid vacation, sick leave, and holidays
  • Training and development programs

Job Type: Full-time

Open to internal candidates at this time. If interested, please submit your cover letter and resume to Kristina McMahon, VP of Client Services, at k.mcmahon@ctimeetingtech.com

To submit your application, please email Susanne Muzik, Accounting & Human Resources, at s.muzik@ctimeetingtech.com. Please include the title of the position in the subject line of your email.

COME JOIN THE CTI TEAM!


Zaytinya-food-3.jpg